Committed to delivering a clean and safe environment through health and safety protocols
One of our highest priorities is the health, safety, and security of our guests, team members, and business partners. COVID-19 has fundamentally changed the way we live, and we are adjusting our daily operations to fit within the new normal. In response to this, we and a team of experts have reviewed our existing health and safety processes and developed a new safety protocol.
What are the new protocols?
A new 16-step protocol for hotels is currently being introduced to our Villa. New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are included in the new protocols. These protocols describe specific processes and measures that are designed to make you feel confident when you visit us. To learn more read the outlined steps below:
- Physical distancing
Implement physical distancing measures throughout the hotel.
- Increase cleaning and disinfecting
Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.
- Air circulation
Improve air circulation processes to increase air quality.
- Sanitizing stations
Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas.
- Disinfect key cards
Provide clean and disinfected key cards upon check-in.
- Τabs for our visitors
Display tab with cleaning and disinfecting information. Also a tab with instructions in a case of Covid 19 or alleged case of Covid 19.
- Room hand sanitizer
Provide each guest room with a hand sanitizer.
- Remote
Provide a clean and disinfected TV remote and air conditioning remote in an individually sealed and protective bag.
- Linens
Wash all linens at a high temperature for optimal disinfection.
- Check-in check-out
The check in process will take place outdoors. Provide an express check-out process to minimize contact with team members.
- Methods of payment
Offer cash-free methods of payment.
- Breakfast safety
Offer individually packaged of grab-and-go breakfast options
- Minibar
Lock or remove all minibars.
- Team training
Provide team members with comprehensive hygiene and prevention training program.
- Team member temperature checks
Administer temperature checks for team members and suppliers, when legally permitted or required.
- Team member PPE
Provide team members with personal protective equipment.
